GENERAL CONDITIONS OF BOOKING

The Great Stays SRL company with headquarters in Castiglione del Lago, via Emanuele 43, Chamber of Commerce registration and tax code no. 03843520549 and REA number PG - 356601, registered as a Tour Operator in the Umbria region.

Great Stays SRL is authorized to play the role of agent to enter into lease agreements in the name and on behalf of the owners of the structures.
The minimum rental period is 4 days, however, always at the owner's discretion

The rental prices indicated are divided by seasons and are per night. All extra expenses (indicated in the description of each individual property) are not included in the rental price and must be paid before arrival by bank transfer, unless otherwise agreed in writing at the time of booking. The rental prices are an integral part of these General Rental Conditions; agencies or operators are not authorized to change rental prices in any way.

All bookings must be made directly to Great Stays SRL or through agencies authorized to act in the name and on behalf of Great Stays SRL. Authorized agents can also receive payments always in the name and on behalf of Great Stays SRL. To complete a booking, the holiday maker must complete the booking form by accepting these General Rental Conditions.
At the time of booking, the guest must pay 30% of the total non-refundable rental price as a deposit. The balance must be received by Great Stays SRL within 45 days before the rental start date. In the event that the booking is concluded less than 60 days before the rental start date, the guest must pay 100% of the total rental price at the time of booking.
For some structures within the progra, different payment terms apply to those described above and indicated in the presentation of the chosen accommodation.
In case of non-payment within these terms, Great Stays SRL reserves the right to cancel the reservation.
A month before, Great Stays SRL will send the guest directions to reach the rented property, the address and other useful information. No other document, other than that issued by Great Stays SRL will be valid. This document is nominal and therefore cannot be transferred to third parties. The owner or his representative may request the immediate removal of customers if their number exceeds the maximum number indicated on the booking document. Any change in the total number of people during the stay must be communicated in advance, in writing to Great Stays SRL, otherwise the owner or his representative may request the removal of the entire group. In this case, no requests for compensation and / or reimbursements of any kind can be made by the holiday maker.
Any changes and particular requests must be communicated and accepted by Great Stays SRL.
Great Stays SRL reserves the right to apply any costs to cover special requests and / or changes to the standard booking conditions.

Payments must be made by Swift bank transfer, or by credit card. In the case of payment by bank transfer, the name of the holiday maker, the reservation number and the reference code of the rented property must be indicated. Lease agreements that are not in compliance with these payment methods will not be considered valid. Payments made in currencies other than EURO (€) will not be accepted. Any transaction fees and bank charges are the responsibility of the guest.

The guest is required to arrive at the rented property between 4.00 pm and 7.00 pm (unless otherwise indicated in the property description and / or booking). Any time changes must be communicated to Great Stays SRL during office hours (Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.0) and must be approved by the owner prior to arrival. In case of unexpected delay on the day of arrival, the holiday maker is required to promptly notify Great Stays SRL or the owner whose contact details appear on the booking. In the event that the owner or his representative cannot accept a late arrival, any costs for catering, accommodation, travel and more will be borne by the holiday maker. The owner or a Great Stays representative who is forced to wait on site beyond the agreed time can request reimbursement of expenses from the guest. Upon arrival, the guest must present the booking document and the identity documents of all persons present to the owner or his representative to allow registration with the competent authorities, as required by Italian law. For some hotels it will be possible to do an online pre-check-in before arrival. Only people, whose presence has been registered with the competent authorities, will be able to stay in the property. In the event of the replacement of persons during the rental period without prior approval by the owner, the same or his representative may request the immediate removal of the customers. In this case, no requests for compensation and / or refunds of any kind can be made by the guest.
The departure is scheduled between 9.00 and 10.30 (unless otherwise indicated in the description of the property and / or in the voucher) for the return of the keys and to allow the owner or his representative to check the general conditions of the property.

EASY RENT is the insurance policy to cover potential damage occurred during your stay. It is made in collaboration with Europ Assistance to replace the damage deposit in cash. The policy is mandatory and can be purchased at the time of booking.

Upon arrival, the guest will find the property clean and tidy. Final cleaning is always included in the reservation unless otherwise specified. It is the guest's responsibility to ensure that the property is left in the same state of order and cleanliness in which it was found on arrival. Any costs incurred by the owner to restore order and cleanliness due to a lack of the guest will be paid directly by the guest at the time of check-out. In addition, during the stay, the guest is obliged to comply with municipal regulations regarding waste treatment (separate collection).

For properties equipped with heating and / or air conditioning, usage costs are included in most of our properties. In the event that the heating and air conditioning costs are not included, they must be paid directly by the guest to the owner or his representative, and can be calculated according to use, in which case in the description of the property and / or additional costs will read "according to consumption" for a lump sum as an additional non-compulsory service.
The regulation on the use of heating (period of switching on, switching off, temperature) varies from region to region. Currently in Italy, as an indication and subject to changes in government provisions, its use is authorized from 1 November to 30 March, for 8 hours a day. The possibility of using the heating outside this period and the possible cost must be agreed directly with the owner of the rented accommodation.
The structures without the "flag" relating to heating do not have a heating system.

Pets (dogs and cats) are only accepted in the properties where it is allowed. At the time of booking, the guest must inform Great Stays SRL of any presence and number, specifying for the dogs, the breed and the size, in order to be able to inform the owner.
In some cases, the owner may ask the guest for a supplement to accept pets within the structure; in this case the amount of the supplement will be indicated in the description of the accommodation and must be paid on the spot directly to the owner or to his representative.
In any case, the guest is required to supervise the animal to avoid damage and / or disturbances towards third parties.

The guest who stays in a Great Stays SRL property undertakes to behave correctly during the period of their stay. If the guest's behavior does not respect the common rules of good manners, the owner or his representative has the right to request the immediate removal of the guest and his group from the property and may request compensation through the "no dep" policy stipulated in collaboration with EuropAssistance.
If the cost of the damage done by the guest exceeds the coverage guaranteed by the "no dep" policy stipulated in collaboration with EuropAssistance, the guest will be obliged to pay the difference immediately to the owner or his representative, before his departure.
IMPORTANT
It is absolutely forbidden to access (for any reason) the rented property in a number of guests higher than the maximum capacity indicated in the online presentation without prior authorization from the owner. It is also strictly forbidden to organize parties, birthday parties or events in general without the express approval of the owner.

During the rental period, the owner or his representative reserves the right to access the property for the operations necessary for the maintenance of the garden, swimming pool or other, even in the case of single houses.

We recommend a multi-risk insurance policy that covers travel-related risks.

The accommodation descriptions are written in good faith. Great Stays srl cannot be held responsible for any changes made by the owner to the structure without having informed Great Stays srl
If a guest has a complaint about the property he must notify Great stays srl on the day of arrival, confirming the incident in writing and within 24 hours of his arrival (Great stays srl offices are open all year round, from Monday to Friday, from 9:00 to 13:00 and from 14:00 to 18:00
Any complaint communicated differently from that indicated or out of time, will not be taken into consideration.
The guest undertakes to allow Great stays srl the time necessary to verify, possibly on site and in the presence of the guest and the owner or his representative, the reasons for the complaint, any responsibilities and to find a solution.
If the reason is recognized to the guest, he is entitled to a refund proportional to the damage suffered (always limited to the total rental price). In case of need Great stays SRL reserves the right to accommodate the guest in another property of a level equal to or higher than that of the rented property, according to availability. If the price of the alternative accommodation is higher than the one booked, the difference will not be charged to the guest. When the guest accepts the change, she will not be able to ask for any other type of refund.
If due to lack of accommodation availability, it is not possible to accommodate the guest in another property, Great Stays SRL will reimburse the guest, excluding in any way requests for compensation and / or refunds of any kind. Under no circumstances will Great stays srl pay hotel bills or anything else.
If the guest leaves the property without having given the opportunity to Great Stays srl or its representatives to verify the reason for the complaint, the guest will lose all right to compensation and / or refunds of any kind.
For disputes presented after the end of the stay, Great Stays srl does not recognize any request for compensation and / or refunds of any kind. Great Stays Srl does not recognize as motivated causes for complaints atmospheric events, bites or the presence of insects or other animals, lack of electricity, gas or water if this depends on government agencies.
The properties proposed by Great stays SRL are not hotels but residential units and therefore do not meet the criteria of internationally recognized categories; their equipment as well as the furnishings reflect the local style, traditions (for example, normally the coffee machine is the moka and not the electric coffee machine) and the personal taste of the owner. Consequently, any small deficiencies related to these characteristics cannot be considered as a reason for complaint.

Cancellations must be communicated in writing to Great stays srl. The cancellation of a reservation by the guest, regardless of the reason, implies the payment of the following penalties:
The cancellation of a reservation, even if replaced by another, requires the payment of the following penalties: 30% of the total price of the reservation in the event of cancellation of the reservation communicated before (and not later than) the 60th day from the beginning of the stay;
- 30% of the total price of the reservation plus Great Stays booking fees in the event of cancellation of reservation notified before (and no later than) 46 days prior the beginning of the stay;
- 50% of the total price of the reservation plus Great Stays booking fees in the event of cancellation of the reservation notified between the 45th and the 30th day prior the beginning of the stay;
- 75% of the total rental price plus Great Stays booking fees in the event of cancellation of the reservation notified between the 29th and 15th day prior the beginning of the stay;
- 100% of the total rental price plus Great Stays booking fees in the event of cancellation of the reservation notified within 14 days before the beginning of the stay.
For some structures within the program a cancellation policy different from the one described above and indicated in the presentation of the chosen accommodation is applied.
For any changes made by the guest to the original booking, it being understood that the rented property and the rental period remain the same, the guest will have to pay a penalty of € 50.00 as dossier expenses. If, due to the changes brought by the guest to the original Great Stays SRL reservation, she is forced to cancel this reservation and make a new one, the aforementioned penalties will be applied to the guest (penalty for cancellation). In the event that Great Stays SRL manages to re-let the property for the canceled period, the guest will have to pay a penalty equivalent to the damage actually caused to Great Stays SRL.
If, due to force majeure or other reasons beyond its control, Great Stays SRL is forced to cancel a reservation, Great Stays SRL undertakes to offer the guest another property of the same or higher level, subject to availability. . If the rental price of the proposed replacement property is higher, Great Stays SRL will not charge the guest this difference. In the event that, for any reason, it is not possible to find a replacement property, Great Stays SRL will reimburse the guest, excluding in any way any claims for compensation / or refunds of any kind.

Any dispute regarding reservations and these General Conditions will be subject to Italian law