The accommodation descriptions are written in good faith. Great Stays srl cannot be held responsible for any changes made by the owner to the structure without having informed Great Stays srl
If a guest has a complaint about the property he must notify Great stays srl on the day of arrival, confirming the incident in writing and within 24 hours of his arrival (Great stays srl offices are open all year round, from Monday to Friday, from 9:00 to 13:00 and from 14:00 to 18:00
Any complaint communicated differently from that indicated or out of time, will not be taken into consideration.
The guest undertakes to allow Great stays srl the time necessary to verify, possibly on site and in the presence of the guest and the owner or his representative, the reasons for the complaint, any responsibilities and to find a solution.
If the reason is recognized to the guest, he is entitled to a refund proportional to the damage suffered (always limited to the total rental price). In case of need Great stays SRL reserves the right to accommodate the guest in another property of a level equal to or higher than that of the rented property, according to availability. If the price of the alternative accommodation is higher than the one booked, the difference will not be charged to the guest. When the guest accepts the change, she will not be able to ask for any other type of refund.
If due to lack of accommodation availability, it is not possible to accommodate the guest in another property, Great Stays SRL will reimburse the guest, excluding in any way requests for compensation and / or refunds of any kind. Under no circumstances will Great stays srl pay hotel bills or anything else.
If the guest leaves the property without having given the opportunity to Great Stays srl or its representatives to verify the reason for the complaint, the guest will lose all right to compensation and / or refunds of any kind.
For disputes presented after the end of the stay, Great Stays srl does not recognize any request for compensation and / or refunds of any kind. Great Stays Srl does not recognize as motivated causes for complaints atmospheric events, bites or the presence of insects or other animals, lack of electricity, gas or water if this depends on government agencies.
The properties proposed by Great stays SRL are not hotels but residential units and therefore do not meet the criteria of internationally recognized categories; their equipment as well as the furnishings reflect the local style, traditions (for example, normally the coffee machine is the moka and not the electric coffee machine) and the personal taste of the owner. Consequently, any small deficiencies related to these characteristics cannot be considered as a reason for complaint.